Accessibility Statement
PalMate exists so that no one faces important moments alone — and that promise includes how this website and the PalMate Connect app are built. Many of the people we serve are older adults, people managing health conditions, and family members under stress. Accessibility is not a compliance checkbox for us; it is the product.
Our standard
We target WCAG 2.1 Level AA across palmatellc.com. Concretely, this site is built with:
- Large, readable base type (17px) with generous line spacing
- Color contrast meeting AA on all text, including text over tinted backgrounds
- Full keyboard navigation with visible focus indicators, and a skip‑to‑content link
- Semantic landmarks, headings, and alt text for screen readers
- Touch targets of at least 44px on mobile
- Respect for
prefers-reduced-motion— animations are disabled for users who ask for less motion - Content that works with JavaScript disabled — navigation, FAQs, and all page content remain readable
If the app isn't accessible to you
You don't need the app to get help from a human. Call us at 470‑265‑5923 (Mon–Fri, 9 AM–5 PM CT) and we'll walk through everything by phone — including setting up bookings on behalf of a family member with their consent.
Known limitations
- The interactive map is provided by Google Maps and opens in Google's interface; the address is always available as text.
- Some photography includes text-free decorative elements; all informative images carry alt text.
Feedback
If anything on this site or in the PalMate Connect app is hard for you to use, we want to know. Email info@palmatellc.com with "Accessibility" in the subject line or call 470‑265‑5923. We aim to respond within two business days and to fix verified issues promptly.