Account/Delete

Delete Your Account & Personal Data: Request deletion of your PalMate account and personal data. Learn what gets deleted, what we may retain for legal reasons, and how to cancel subscriptions.

Delete Your PalMate Account & Data

How to delete your account

You can delete your PalMate account directly from within the app:

  1. Open the PalMate app.
  2. Go to Profile → Settings → Delete Account.
  3. Follow the prompts and confirm deletion.

Note: Account deletion is permanent and irreversible. Once deleted, your account and associated data cannot be restored.

What we delete

  • Profile info (name, email, phone, photos/avatars)
  • Location data
  • Chats and message history
  • Bookings and reviews
  • Emergency contacts
  • Subscription status in PalMate systems
  • Device identifiers tied to your account

What we may retain (and for how long)

  • Payment/transaction records from app stores (tax/accounting): up to 7 years
  • Security/audit/anti-fraud logs: up to 24 months
  • Encrypted backups (not actively used): 30–90 days rolling
  • Record of deletion requests (compliance): up to 24 months

Subscriptions

Deleting your PalMate account does not cancel your app-store subscription. To stop future charges, cancel directly through your app store:

  • Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → PalMate → Cancel
  • Apple App Store: iOS Settings → [your name] → Subscriptions → PalMate → Cancel

Contact

Last updated: October 1, 2025